Privacy Policy

This Privacy Policy governs the collection, use, maintenance, and disclosure of information that CoinShares (UK) Limited and its group companies collect from its users.

  1. Personal identification information
  • We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our website (“Website”), register on the Website, use the Services, and in connection with activities, services, features, or resources we make available on the Website from time to time.
  • The personal information that we may collect from you will depend on your type of usage of our services and may include:
    • your name and title;
    • address and email address;
    • your date and place of birth;
    • your citizenship(s);
    • incorporation and controller information;
    • information about your investor status;
    • information about your source of funds;
    • your KYC and CDD documentation;
    • payment information;
    • nature of the product or service requested;
    • login details;
    • location information;
    • related information for the supply of the Platform and other services to you.
  1. Non-personal identification information

We may also collect non-personal identification information from users when they interact with the Website and Platform. This may include the browser name, type of computer or mobile device, and technical information about the means of connection, including, but not limited to, the operating system and internet service providers.

  1. Legal basis for using your personal information
  • The use of your personal information is necessary to perform the relationship between us. In order to use our services, we must be able to use your information to respond to your requests and provide the services.
  • We rely on your consent where required by law, for example in relation to direct marketing practices. You may withdraw consent at any time by contacting us using the details set out at the end of this policy.
  • We may use your personal information for various legitimate interests, including the improvement of our products and services and the content of the Website. When processing personal information to meet these legitimate interests, we balance these against the fundamental rights and freedoms of data subjects and put in place robust safeguards to ensure that your privacy is protected.
  • We may use or disclose your personal information when required to do so by law (for example, regulatory KYC and reporting obligations).
  1. Your rights over personal information
  • Subject to local law, you have rights regarding your personal information, including: access, rectification, erasure and blocking, restriction of use, objection to use, data portability, and the lodgement of a claim to your local data protection authority.
  • We encourage you to contact us to update your information in the event that it changes or is inaccurate. If you would like to discuss or exercise the rights in clause 4.1, please contact us using the details set out at the end of this policy.
  1. Web browser cookies and tracking technologies
  • Our Website may use “cookies” to enhance the user experience. Cookies are small pieces of information which are placed in your computer’s memory when you visit a website. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information then we know that the cookie information relates to you. We use cookies to improve your user experience and the quality of our site and services.
  • You may choose to set your personal web browser to refuse cookies, or to alert you when cookies are being sent. However, this may affect your use of the Website and Platform.
  1. Analytics & Advertising
  • Our Services use Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses cookies to help us analyse how users use our Website. The information generated by the cookie about your use of our Services (including your IP address) will be transmitted to and stored by Google on servers in the United States.
  • Our Services use Google AdWords, a service for Internet advertising that allows the advertisers to place ads in the Google search engine results and the Google advertising network. If you reach our website via a Google ad, a conversion cookie (a cookie which is valid for 30 days and stores personal information, e.g. the Internet pages that have been visited by you) is filed on your information technology system through Google. The information generated by the cookie about the use of our Services (including your IP address) will be transmitted to and stored by Google on servers in the United States.
  • Google is self-certified under the EU-US Privacy Shield framework.
  • Google will use this information for the purpose of evaluating your use of our Services, compiling reports on Service activity for Service operators, and providing other services relating to Services activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
  • Our Services use MailChimp, a US-based email service, to store your details and send you our newsletter. In the process of working with Mailchimp your data may be transferred outside the EEA, to the US. Mailchimp is self-certified under Privacy Shield and lawfully transfers EU/EEA personal data to the US according to its Privacy Shield Certification.
  • Our Services use SalesWings to analyse the use of our website and to understand the urgency and nature of the needs of our website visitors. SalesWings generates information about the use of our website by means of cookies and other web-tracking technology. The information generated by SalesWings relating to our website is used to identify our customers’ visits and to determine their interests mainly for sales and marketing purposes. To determine those interests, SalesWings will track the visitors’ behaviour on our website, and provide us with publicly available information about you such as social media profiles and information. Such information will not be shared with third parties but may be stored on servers of other applications we use to serve you such as Mailchimp and Outlook.
  1. Information storage and retention
  • We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on the Platform.
  • All personal information shall be dealt with in accordance with the Data Protection (Jersey) Law 2018 and the General Data Protection Regulation.
  • We will retain your personal information for a period of time which enables us to:
  • maintain business records for analysis and/or audit purposes;
  • comply with record retention requirements under Applicable Law;
  • defend or bring any existing or potential legal claims;
  • deal with any complaints regarding the services.
  • We will delete your personal information when it is no longer needed for these purposes. If we cannot delete it, for technical reasons, entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
  1. Sharing your personal information
  • We may disclose personal information without notice to you if a law, regulation, search warrant, subpoena, court order, or regulatory notice permits or requires us to do so. We may also disclose personal information without notice to you to prevent a fraud or abuse, or to protect the rights, property, or personal safety of one of our employees, users, service providers, or the public.
  • We may share your personal information with third party service providers to fulfil or enhance the service provided to you.
  • We may share your personal information with other employees, directors, or officers of any of our Group Companies.
  • We may share your personal information with any third party who purchases or to which we transfer all or substantially all of our assets or business. We will use all reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.
  • We may disclose otherwise confidential personal data or information if compelled to do so by laws and regulations applicable to us or our agents, whether in the EEA or elsewhere.
  • We shall not sell, trade, or rent your personal information to others.
  1. Minors

We are not structured or intended to attract any person under the age of 18.

  1. Changes to this policy
  • It may become necessary to change the terms of the Privacy Policy from time to time as necessary to comply with law or for legitimate business purposes.
  • By continuing to use our service, you agree to remain bound by the Privacy Policy. You acknowledge and agree that it is your responsibility to periodically review this policy and check for any changes.
  1. Contact
  • If you have any questions about the Privacy Policy or our processing of your personal data, please contact us at [email protected] or at Octagon Point, 5 Cheapside, London, EC2V 6AA.

Terms of Entry (Use)

Users must accept these terms before they can proceed to access this website. By proceeding to access the information contained, referred or linked to on this website, users shall be deemed to have represented and warranted that the applicable laws and regulations of their relevant jurisdiction allow them to do so.

UK Investors - Self Certified Sophisticated Investor Disclosure

The content of this promotion may not have been approved by an authorised person within the meaning of the Financial Services and Markets Act 2000. Reliance on this promotion for the purpose of engaging in any investment activity may expose an individual to a significant risk of losing all of the property or other assets invested. This promotion is exempt from the general restriction (in section 21 of the Financial Services and Markets Act 2000) on the communication of invitations or inducements to engage in investment activity on the ground that it is made to a self-certified sophisticated investor. A Self-Certified Sophisticated Investor is an individual who has signed within the period of twelve months ending with the day on which the communication is made, a statement confirming that at least one of the following applies:

  • The investor is a member of a network or syndicate of business angels and have been so for at least the last six months prior to the date of signing the statement;
  • The investor has made more than one investment in an unlisted company in the two years prior to the date of signing the statement;
  • The investor is working, or has worked in the two years prior to the date of signing the statement, in a professional capacity in the private equity sector, or in the provision of finance for small and medium enterprises;
  • The investor is currently, or has been in the two years prior to the date of signing the statement, a director of a company with an annual turnover of at least £1 million.

I declare that I am a self-certified sophisticated investor for the purposes of the Financial Services and Markets Act (Financial Promotion) Order 2005. I understand that this means:

  • I can receive financial promotions that may not have been approved by a person authorised by the Financial Conduct Authority;
  • The content of such financial promotions may not conform too rules issued by the Financial Conduct Authority;
  • By signing this statement I may lose significant rights;
  • I may have no right to complain to either of the following —
    1. The Financial Conduct Authority; or
    2. The Financial Ombudsman Scheme;
  • I may have no right to seek compensation from the Financial Services Compensation Scheme.

If, as a recipient of this promotion you are in any doubt about the investment to which the promotion relates you should consult an person authorised under the Financial Services and Markets Act 2000 specialising in advising on investments of the kind detailed in this promotion.

It should, in particular, be noted that the Tracking ETPs referenced on this website have not been, and will not be, registered under the Securities Act 1933, as amended of the United States (the "Securities Act"), or with any securities regulatory authority of any state or other jurisdiction of the United States and may include securities in bearer form that are subject to United States tax law requirements. Such Tracking ETPs may not be offered, sold or (in the case of bearer securities) delivered within the United States or to, or for the account or benefit of, US persons, except pursuant to offers and sales in an offshore transaction that occurs outside the United States in accordance with the applicable provisions of Rule 903 of Regulation S under the Securities Act or pursuant to another available exemption from the registration requirements under the Securities Act.